If your question or concern isn't answered below ~ please
contact us and we'll be happy to help you!
- How can I order your products?
- If I have a question, how can I contact you?
- How long will my order take to reach me?
- Do you offer Rush Services?
- How do I check the status of my order?
- What forms of payment do you accept?
- What is your privacy policy?
- Will I be charged sales tax?
- What if I want to cancel my order?
- What is your return policy?
- What if there is an error on my order?
- Tell me about your special offers!
- How many extra invitations or announcements should I order?
- What do you charge for shipping?
How can I order your products?
It’s easy! Select the product that you’d like to order. Each Designer (manufacturer) will clearly show you what information is needed to place your order (ink color, typestyle choice, quantity, etc.) Once you’ve filled in your shipping and billing information, you can either check out or continue shopping. When you’re ready, you will review the items you’re purchasing and click "submit" to complete the order. You’ll receive a confirmation email, and a complete listing of all the items you've ordered along with pricing information. Sunshine Paperie will take it from here and get busy completing your order for you! However, if you would rather place your order over the phone, you are welcome to do so, Monday-Friday 9am-6pm (CT) at 214-349-5071.
If I have a question or need some help, how can I contact you?
Just email us, and we’ll get right back with you, usually within hours. Though email is the most efficient way to reach us, you are also welcome to call. We ’re here to serve you!
How long will my order take to reach me?
Your order will be shipped to you directly from the Designer (manufacturer) that you have selected. The length of time it will take to arrive to you depends on the production time of the Designer(s) you have selected, your location and the location of the Designer. Please note that orders from multiple designers will arrive in separate packages and at various times. Check the chart below (add ship time plus production time) for an approximate time frame.
DESIGNER
PRODUCTION TIME
ADD SHIP TIME FROM:
Carlson Craft
24-48 hours
Minnesota
Embossed Graphics
2-3 business days
Illinois
Ink Well
48 - 72 hours
Indiana
Kelly Hughes Designs
5-7 business days
Texas
Periwinkle Press
2-3 business days
Alabama
Putnam House
5-10 business days
Florida
Sweet Pea Designs
2-4 business days
Alabama
Tatex
2-3 business days
Texas
Three Designing Women
3 – 4 weeks
Texas
Orders may be shipped using UPS, DHL, USPO or Federal Express. NOTE: Add up to a week extra for delivery times during peak holiday season (Nov. – Dec).Do you offer Rush Services?
Yes! If you need an order rushed, please contact us and we’ll be happy to let you know your options, as well as the charges incurred with expedited service. We’ll do all we can to get your order to its destination… Fast!
How do I check the status of my order?
We are happy to check on the status of your order. Just send us an email with your name and the product that you are checking on, and we will track your order for you and give you the update!
What forms of payment do you accept?
We accept Check, Visa, MasterCard, American Express, Discover, or PayPal.
What is your privacy policy?
Your privacy is important to us! Sunshine Paperie is committed to protecting your privacy and adhering to the strictest Internet privacy standards and security measures available. The information you provide will never be shared, sold or rented to any third parties. We use this information for the sole purpose of processing your order. If you have any questions about our Privacy Policy, please contact us anytime.
Will I be charged sales tax?
Sunshine Paperie is required to collect 8.25% state sales tax on all orders which are being shipped within the state of Texas. All other states are exempt.
What if I want to cancel my order?
If your order has not yet been printed, we will be happy to cancel it – just contact us as soon as possible. Should you need to cancel your order before we create a proof (if you’ve asked for one), we will issue a full refund. If we have already created your proof, we can refund all but $10. If your order has already been custom printed, we regret that we will be unable to cancel it, since it would be impossible to reuse the cards.
What is your return policy?
Due to the personalized nature of most of our products, we are unable to accept returns unless there is an error on the part of Sunshine Paperie, or if the product is defective in some way. We feel confident that you will be pleased with your purchase, but if you are not satisfied, please contact us immediately and we’ll do what we can to make things right.
What if there is an error on my order?
If the error is made by Sunshine Paperie or one of our Designers, we will gladly redo and ship your order at no extra cost to you. Unfortunately, if the error was on the part of the customer, we will be unable to process a refund. We will do our best to redo your order as quickly as possible. Please contact us if there is an error, and we'll do all we can to straighten things out! Be careful to enter your text information exactly as you'd like it printed... and double check what you've entered! This will help eliminate most errors.
Tell me about your special offers!
Sunshine Paperie would love to inform you of our next special offer. Please join our mailing list to receive our newsletters about exclusive promotions, new merchandise, holiday savings and much more!
How many extra invitations or announcements should I order?
This is entirely up to you, but it is a common mistake for clients to run short due to an address list that unexpectedly grew! It will be far less expensive to increase your quantity during your initial order than to place a separate order for the lowest quantity offered.
What do you charge for shipping?
**Additional drop fee charges may apply depending on manufacturer. We currently only ship within the US.
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